Service Desk Analyst
£10 to £12
I have a 2 month contract (with the view to extend) for a Service Desk Analyst to be based in Nottingham. This role is paying £10.15 – £12 an hour via umbrella.
The Service Desk Analyst is the first point of contact for all IT Customers (Trust staff and/or external third parties) and therefore is the main focal point for the Trust’s IT Support and Delivery Service. As part of the overall IT Service Desk provide 1st Line IT support for the Trust’s users. Providing a high level of Customer Care. Receive details of Service Requests and Incidents (including updates), by Telephone, Email or from Online Portal, from Trust Staff and/or External Parties and then ensure all details are recorded in the Trust Call Management System. Carry out and provide advice, initial analysis, technical support and guidance for technical issues involving IT systems used by Trust Staff. This will include an element of IT training as required. Assist with the installation, maintenance, troubleshooting and support of Trust IT equipment and infrastructure, as appropriate. Carry out duties in accordance with ITIL IT Service Management principles, as applied within Corporate IT. The IT Service Desk provides a 24 hour a day 7 days a week service (including Bank Holidays). This cover is provided on a rota basis.
Knowledge, Training and Education
Educated to GCSE standard or equivalent (to include English Language) Qualification in PC and keyboard skills, e.g. Full ECDL or relevant technical knowledge and experience. Excellent verbal and written communication skills Advanced working knowledge of MS Office products, Users should be qualified or experienced to Microsoft Office Specialist, Expert level in one or more of Word, Excel, Outlook or PowerPoint. Knowledge of PC hardware and general maintenance issues Knowledge of National Applications and a range of transferable software application skills Knowledge of the work carried out by the Trust and of related services Ability to work in a high pressure environment, flexibly and methodically A commitment to achieving high quality customer service Relevant experience in delivering customer focused support, preferably in an IT Service Desk environment Competent in IT with a strong commitment to maintaining understanding of continuing IT developments Knowledge of the Data protection Act 1998
strgroup is acting as an Employment Business in relation to this vacancy.