Senior Application Support Officer

  • Per Hour
    £22 to £24
  • Location
    Greater London
  • Basis

I have a 1 month contract with the view to extend for a Senior Application Support Officer. You must have Northgate Housing/Council Tax KnowledgeThis is paying between £22 and £24 per hour via umbrella. The role is inside ir35.

The post holder will work as part of the IT Service in the delivery of IT to support the business of the council. This will include contributing to the identification, implementation and ongoing support of IT systems and their underlying infrastructure

Knowledge and Qualifications:  Evidence of ongoing professional development.  Knowledge of the IT Infrastructure Library (ITIL) framework  Must have a basic appreciation of all systems supported, a good working knowledge of several systems and an in depth knowledge of three or more systems (as currently defined in the following list) o Oracle Financials o Acolaid/Acollate/Acolnet o i-CaseWork o FrameWorki o Northgate Housing o Northgate R&B o View 360 o Business Objects o Lagan CRM o Lotus Notes Electronic Document Management o Electoral Registration System o Tribal Applications o Contender

Experience:  Experience of working in an technically complex IT environment  Experience of supporting and troubleshooting computer applications in a complex IT environment  Extensive experience in providing application support in a Windows or Unix environment. This must include the following : o Supporting applications o Managing implementation of applications (including upgrades) o Supplier Liaison (including managing their performance) o Documenting processes to agreed Standards  Experience in the planning, installation and configuration of new releases of software; system testing, and co-ordinating work with external software or service suppliers, ensuring minimum disruption is caused to the operational service during the upgrade.  Experience in providing documentation and training for new features to client staff  Experience in monitoring the performance of applications, identifying problems and resolving them, producing statistics and other reports as required, and advising IT management of problems and potential improvements.  Extensive experience in using various support tools (e.g Business Objects, Job Scheduling, System Configuration, Management Reporting).

Skills and Abilities:  Able to diagnose and resolve practical problems.  Able to prioritise a workload and focus on necessary tasks  Able to adapt quickly to new developments in software and hardware  Resourceful – able to fully utilise available tools to affect an efficient resolution to a problem.  Able to communicate clearly and effectively with staff at all levels in the organisation both verbally and in writing.  Able to manage and work on projects to tight deadlines and budgets  Able to train technical and non technical personnel  Ability to effectively liaise with 3rd party organisation to resolve technical issues.  Ability to work in a team that delivers a range of high availability services  Ability to work with a diverse range of customers with widely varying requirements and priorities.  Able to identify, produce, and follow technical and non-technical processes and procedures

strgroup is acting as an Employment Business in relation to this vacancy.


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