Rent Arrears Recovery Officer

  • Per Hour
  • Location
    Greater London
  • Basis

Rent Arrears Recovery Officer – London – 3 Month Contract – £16ph Umbrella (Inside IR35)

I am currently recruiting for a Rent Arrears Recovery Officer to join the team of a public sector organisation based in London.


* Debt Recovery
* To assist the Finance Team Leaders & Rent Arrears Income Recovery Lead Officers with all aspects of debt recovery across the full range of services as appropriate in accordance with agreed recovery and debt collection policies.
* To have the ability to learn/have specialist knowledge on the legislation, policy and guidelines for recovery enforcement for a wide range of debt types.
* Carrying out a range of tasks associated with Housing rent collection including enforcement process.
* Liaise with Customers and their Representatives, External and Internal Stakeholders to effectively resolve enquires and provide comprehensive advice and assistance in writing, and face to face.
* Provide a service by efficiently resolving telephone enquiries.
* Act as a single point of contact for Suppliers, Service Users, and Internal and External Customers.
* Take telephone payments in accordance with agreed procedures.

To be suitable for this opportunity; the following qualifications or experience is required:

* An ability to carry out financial assessments related to managing properties, manage rent accounts and maintain payments to landlords, and use the organisations IT skills to do so. Includes using databases, Microsoft office, the internet and electronic mailing
* Experience of carrying out all functions relating to the control and monitoring of rent arrears ensuring that targets are met.
* Knowledge of tenancy/leasehold agreements, including rent and service charge arrears, nuisance, harassment and property misuse.
* Housing experience, either in the social housing sector or private rental market.

For further information and to apply then please contact Deanna at STR on 02392322381 and email a copy of your most recent CV to

strgroup is acting as an Employment Business in relation to this vacancy.


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