Parking Finance & Debt Officer

  • Per Hour
  • Location
    Greater London
  • Basis

Parking Finance & Debt Officer
A client of ours in Central London is looking for a Parking Finance and Debt Officer to join their team for a period of , the main purpose of the role is to ensure that all income and expenditure is accounted for and that all systems are updated in a timely manner and are accurately recorded, to undertake and support with financial administration and income reconciliation for all Parking related income and to undertake and assist with debt recovery processes relating to Penalty Charge Notices (PCNs).
Description of Duties

* Undertake daily reconciliation of the Division’s income and payments, ensuring that irregularities are investigated and accounted for.
* Ensure that income is allocated correctly with reference to the financial management system and bank account.
* Processing part payments, overpayment, requests for instalments, refund requests and finance related queries.
* Process bounced cheques, charge backs and Refunds in respect of monies received, ensuring that accurate records of these are kept.
* Have a sound and practical understanding of relevant legislation, Traffic Management Orders and LBHF policies and procedures in relation to on street parking enforcement.
* Respond to correspondence relating to PCN debt recovery, in a timely, professional manner.
* Assist with processing cases that have reached the debt recovery stage of the PCN process.
* Identify persistent evaders of PCNs and assist with the recovery of their debt, including liaison with Enforcement Agents and enforcement contractor.
* To provide information to support the monitoring of the contracts and service providers for on street parking.
* To assist with various parking projects (e.g. zone reviews, introduction of new technology, supplier contracts).
* Provide support for investigations into potential malpractices and fraud, etc, in relation to permits, PCNs, tickets and other documents.
* Ensure all income, expenditure, debt processing and PCN refunds are dealt with in accordance with the Council’s Financial Regulations.

Knowledge and Experience
General administrative experience
Good interpersonal and communication skills, both oral and written, including a good working knowledge of the English language.
Ability to deal with customers in contentious situations in a thoughtful and sensitive way.
Experience in dealing with financial records and information (preferably income reconciliation)
Knowledge of debt management
Ability to maintain high levels of motivation and attention to detail while dealing with repetitive tasks.
Experience of working in a customer-facing role.
Please note this role falls inside IR35.
To apply for this role please send an updated CV to or call on 02392 314795.

stride is acting as an Employment Agency in relation to this vacancy.


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