IT Support Technician

  • Per Annum
    £15 to £19
  • Location
    Dorset
  • Basis
    Contract

IT Support Engineer- Dorchester- 3 month contract- £15ph Umbrella

Our client are a large public sector organisation looking for an experienced IT Support Engineer.

Key responsibilities
-Receive and respond to service requests and incident reports, providing first line investigation and diagnosis and promptly allocating unresolved issues as appropriate.
– Proactively communicate with service users regarding service requests and incidents; and deliver training as required to ensure that service users can confidently use technology.
-Develop and maintain support documentation and other operational records including the asset register to support business continuity and compliance within IT.
– Carry out project based work and contribute to change programmes as required.

To be considered you will have;
-3 or more years in an IT Service Desk environment
-Accreditation to MCSE level or equivalent
-Significant experience of providing first line support to a wide range of end-users, diagnosing and resolving issues as quickly as possible
-An understanding of ITIL and Change Management Processes.
-Microsoft Windows 7 and 10
-Avaya Communications Manager (Telephone system)
-Basic knowledge of other operating systems such as Linux, Mac OS, Android, Blackberry Os etc.

For further information and to apply please contact Victoria at STR on 02392322309 and email a copy of your up to date CV to vlacey@strgroup.co.uk

strgroup is acting as an Employment Business in relation to this vacancy.

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