IT Support – SP-ITT

  • Per Hour
    £12
  • Location
    Tyne and Wear
  • Basis
    Contract

IT Support – Sunderland – £12.35 per hour umbrella – Contract until 31 December 2019 initially

Our client is a large public sector organisation who require an IT Support Technician to work within their IT support Team.

Responsibilities:

* Resolve calls in accordance with set procedures and guidance providing 1st line support
* Investigate and assess service user issues and requests to enable efficient processing and resolution of calls
* Escalate calls to other technical resolver teams where required
* Liaise with other technical staff to identify potential Problems at the earliest opportunity
* Proactively engage in knowledge transfer between ICT colleagues
* Recommend the creation of and amendment to procedures and knowledge articles, where issues and improvement opportunities are identified
* Provide advice and guidance in relation to the resolution of service calls, to service users, team members and managers
* Suggest changes to processes where calls may be more efficiently processed, particularly where there are opportunities to resolve calls earlier in the escalation process
* Maintain network and application user access including the creation, amending and removing of permissions in accordance with corporate authorisation process
* Provide support and guidance of the corporate computing environment, including Desktop, Thin Client and mobile technologies
* Support and deploy the corporate software solutions including those manually installed and those installed using centrally managed deployment systems

Requirements:

* Knowledge of Active Directory, Microsoft Windows and Office products including Office 365
* Awareness of networking
* Experience working in a 1st line / IT support environment

strgroup is acting as an Employment Business in relation to this vacancy.

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