Head of Customer Experience & Communication

  • Per Day
    £500 to £600
  • Location
    Greater London
  • Basis

Head of Communications- Morden- 6 month contract- £500 – £600 a day umbrella
Our client are a large public sector organisation looking for a Head of Communications for a role based in Morden.
The role will involve;
-Lead high performing, ambitious communications, customer services, complaints, Members Enquiries, consultation and community engagement services, while driving forward innovation and improvements to increase income generation and maximise commercial opportunities.
-Strategic responsibility for protecting and enhancing the reputation through a highly professional communications and engagement service.
-Lead and drive the delivery and continuous improvement of tcustomer contact (face-to-face, telephone, website and digital platforms). Innovating and driving the use of digital and social media to improve the delivery of services to residents and customers efficiently and effectively.
-Lead high performing engagement and consultation services to ensure that residents, customers and community partners are fully engaged with the Council’s agenda and strategic priorities, continually driving innovation through digital engagement and a new engagement strategy for the organisation.
-Lead the corporate complaints and Member enquiries service, taking a proactive approach to resolving external customer complaints and using customer feedback to drive service improvement across the organisation.
To be cosnidered you will have;
Experience of internal and external communications techniques practices and current thinking.
Excellent professional judgement and experience of providing strategic advice at the highest level of an organisation.
Experience of operating to tight deadlines in highly pressured environments.
Excellent experience of staff management together with the proven ability to motivate and develop staff.
Experiencing of managing a significant operational budget and of commissioning services.
Experience of leading on income generation activities and developing commercial strategies to ensure that income generation and business development opportunities are realised.

Experience in commissioning and procuring services and performance management of contracts and suppliers.

For further inforamtion and to apply please contact Victoria at STR on 02392322309 and email a copy of your up to date CV to vlacey@strgroup.co.uk

strgroup is acting as an Employment Business in relation to this vacancy.


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