Endpoint Support Engineer – 104803-1

  • Per Annum
    £115,000
  • Location
    Reading
  • Basis
    Contract

Endpoint Support Engineer – £115,000 per annum PAYE – Contract until 31st December 2021 – Reading/Remote based

Our client is a global technology organisation who requires an experienced Endpoint Support Engineer who is is passionate for cloud and security technologies to be part of a team that supports a product impacting tens of thousands of customers.

Responsibilities:

* Scope and resolve complex issues with onboarding, deployment and configuration of products
* Advise and educate customers on the features and capabilities of our products
* Interpret and analyse log data to troubleshoot issues in customer environments involving cloud, server, endpoint and network infrastructure
* Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future
* Collaborate and coordinate with other teams and experts throughout the organisation to tailor the best solution for customer issues
* Perform activities necessary to quickly mitigate outages and service interruptions in the customer’s environment by recommending and implementing workarounds
* Maintain current knowledge and understanding of product roadmaps and emerging technologies
* Investigate and communicate incident root cause to customer
* Participate in an on-call rotation when required
* Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively

Requirements:

* Enjoy providing the highest level of customer experience
* Experience with Anti-Malware technologies and/or Systems Administration with focus on security (this should include experience with endpoint security, server security and threat analytics)
* Customer facing support experience
* Knowledge and understanding of the internals of the Windows Operating System fundamentals (Processor, Memory, Processes and Registry) and/or Network Technologies (TCP/IP, VPN, Proxy)
* Hands-on knowledge in cloud technologies
* Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
* Posses strong problem-solving and troubleshooting skills
* Seek a challenging work experience, have strong collaborative skills and extensive cross-group coordination skills
* Want to learn and gain greater expertise in their field;
* Enjoy working at a growth company with advancement opportunities;
* Can work hard while having fun; and act in an honest and ethical manner; possess strong organizational, time management and negotiation skills;
* Are able to work in a high pace environment with many competing priorities and randomisation and have the ability to translate complex technical processes into simple to follow written guides.

strgroup is acting as an Employment Business in relation to this vacancy.

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