Customer Care Co-ordinator

  • Per Annum
    £22,000 to £23,000
  • Location
    Berkshire
  • Basis
    Permanent

Customer care co-ordinator- West Berkshire- Permanent- £22000- £23000pa

We have an excellent opportunity for a customer service professional to join a growing manufacturer based near Reading.

The role will involve providing excellent customer service as well as;
* Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures * Coordinating the daily work flow for the management of service delivery to assigned customer contracts
* Answer all telephone calls promptly and appropriately, in line with contractual obligations
* Proactively resolving customer enquiries within first contact
* Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
* Setting client expectations and striving to exceed these at all times
* Establish and maintain external supplier relationships to assist with maintaining and exceptional level of customer service
* Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
* Produce client facing estimates and quotations
* Process purchase orders
* Coordinate email traffic within the central shared inboxes
* Upload data
* Provide cross-functional support for other sub teams where required

We are looking for a customer service professional ideally with previous experience working in a call centre environment. You will be enthusiastic and have a great telephone manner and strong organisational skills,

For further information and to apply please contact Victoria at STR Group on 02392 322309 and email a copy of your up to date CV to vlacey@insignistalent.com

strgroup is acting as an Employment Agency in relation to this vacancy.

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