Azure Database Support Engineer – 92495-1
Azure Database Support Engineer – Reading – £450 per day LTD – Contract up to 18 Months
Our client is a global technology organisation who require an Azure DB Support Engineer to be part of their community of engineers who have effective relationships with many amazing customers. In this role you will be curious and intuitive in your approach, with a passion for customer service. The role requires empathy, a passion for learning, excellent communication skills, the ability to think differently than the crowd, and a genuine desire to help people do their best.
A Support Engineer is responsible for providing quality support for their products with a high degree of customer happiness; providing responsive and reliable technical solutions and information to their customers.
Communicate with corporate customers via telephone, email, Skype in regard to finding solutions for technical problem identified in products.
As a member of a team, pursue technical problems, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.
Responsible for managing the relationship with these customers and thoroughly documenting their cases
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions
Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.
* Strong SQL experience
* Dev Ops experience/background
* Excellent customer service skills and customer focused attitude
* In-depth systems deployment, admin or technical support, software support or IT Consulting
* Effective learning skills and the ability to learn on the go
* Strong problem-solving skills, includes troubleshooting, problem analysis and resolution, good judgment/decision making ability.
strgroup is acting as an Employment Business in relation to this vacancy.