1st line Service Desk Technician
Service Desk Technician – 1st line support – Kingston – 6 month Contract
STR Group are recruiting for an experienced Service Desk technician to provide 1st Line support to a Local Authority in Kingston.
You will be working on a technical Service Desk providing first line customer support, by telephone and remote assistance, for approximately 10,000 staff and external partners in their use of software, hardware, systems and IT accounts.
* Working with with ticket volumes of 12,000 per month
* Consistently meeting SLAs.
* Excellent customer service and communication
* Proven IT knowledge
If you are experienced in 1st line service desk support and are interested in this 6 month contract, please apply now!
strgroup is acting as an Employment Business in relation to this vacancy.